Refund policy
Return and Refund Policy
Last updated: 22 January 2025
Thank you for shopping at Average Joes Gym. We want to ensure you're completely satisfied with your purchase. This policy outlines the terms for returns, refunds, and cancellations.
Memberships and Training Sessions
Cooling-Off Period: You may cancel your Reclaim Your Fitness Package within 5 working days (Monday to Friday, including statuatory holidays) of purchase. A fee will apply for any goods or services taken or used during this period of $35 for each SGPT or group class taken and $110 for each 1:1 PT session taken.
Non-Refundable Services: After the 5-day cooling-off period, all membership and training fees are non-refundable.
Merchandise
Returns: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Merchandise purchased online can be returned within 14 days if unused, with tags, and in its original condition. Proof of purchase is required.
Faulty Items: If you receive a faulty item, please contact us. We'll work with you to repair, replace, or refund the item.
Non-Refundable Items: Perishable (food or supplements), used and opened items are non-refundable.
Non-Refundable Items: Perishable (food or supplements), used and opened items are non-refundable.
Afterpay Purchases
Refunds are subject to approval by Average Joes Gym and approved refunds for Afterpay purchases will be processed through Afterpay, in accordance with their terms and conditions.
Damages and Issues
If you receive a damaged or incorrect item, please contact us at
hello@averagejoesgym.co.nz so we can resolve the issue promptly.
hello@averagejoesgym.co.nz so we can resolve the issue promptly.
Contact Information
For questions about this policy or to request a refund, please contact us:
Email: hello@averagejoesgym.co.nz
We'll respond to your query within 2-3 working days (MON-FRI, excluding Statuatory Holidays).